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RIGHT ROYAL EBAY COCK UP

September 15, 2022

ROYAL Mail assures me that an item I bought on EBay has been delivered but I do not have the item.

Both Royal Mail and EBay are impersonal online platforms specifically designed with EVER DECREASING circular routes which keep you trapped in their online platform and disallow you from speaking directly to a person which, in the relatively rare event of a dispute like the one I have over my parcel, offer no suitable means of expressing dissatisfaction or even disgust nor of resolving a dispute.

The hideous AirBnB, Booking.com and a whole host of other invasive tech platforms are ethereal presences out of reach of the customer, like some unstaffed fantasy factory purporting to always give you what you want.

In the good old days, there was a person on the end of the phone locally who “sorted it” (if you’ll pardon the pun) or you could write to the sub-postmaster or postmaster’s sub at some relatively local office who would reply in writing or call you pronto.

The terrifying trend to deny us direct communication with anyone in authority is expanding fast.

An added factor of COVID-19 has very skilfully and covertly been used to excuse and allow certain things (like posties now not giving you a device to sign to say that you have received a parcel by signing because of the “health risk” so they sign that it has been received themselves, YES, HONESTLY).

It’s now getting to the point where making a telephone call is a futile exercise because settings have been fixed so that once you get through the introductory menu of press one, two, three and four, you find yourself having to wait in a queue which is deliberately stacked high in the hope that huge numbers of people will just give up and hang up.

A doctor’s receptionist once put the phone down on me and I am now starting to notice that some phone calls you make automatically time out and the call is ended arbitrarily at a time set by them.

EBay NEVER give the names, telephone numbers, e-mail addresses or physical addresses of anyone within the organisation at all and all business is conducted by them anonymously and totally without meaningful input from you.

This then leaves you subject to some ethereal, Godlike executive sitting somewhere huddled together in cynical and sceptical HEAVENLY high command which has ruled that I will NOT get a refund for the item I didn’t receive and “my case has been closed” when they are not otherwise ordering me to “review” their service with limited options for critical customers.

I went to Newport West delivery office to enquire about the item.

After taking careful notice of the large sign telling me that staff should be treated with RESPECT because they are trying to help you and should not be abused or assaulted as if I were an axe-wielding maniac (far more revealing of a hidden truth was a small poster inside the glass cubicle which read something like “ALL CUSTOMERS PRESENTING HERE GIVE US PLEASURE. SOME WHEN THEY ARRIVE AND SOME WHEN THEY LEAVE”) and was told it had been delivered on Friday, September 2 at 13.17.

“But I haven’t got it,” I remarked. This prompted him to write down a telephone number 03457 740 740 on the printout he handed me and I took it home knowing that the very last thing I would do would be to call.

“16-09092-72429 We would like to inform you that the political situation in the world has no impact on the shipping of your order. Thank you for buying from us. Best regards Please tracking you order by: https://new.myhermes.co.uk/track.html#/parcel/h01pja0030742681.”

What on earth do they mean by “the political situation in the world”?

Now tracking numbers are meaningless pieces of nonsense because they are tracking it not you.

Who actually staffs these platforms and why are they invisible beings in the sky?

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